How can the 'What's Working, What's Not Working' framework uncover hidden 'We're Fine' issues in a team?

Question

Tyler Smith · Accepted Answer

The 'What's Working, What's Not Working' framework, a core principle in addressing the 'We're Fine' syndrome, is incredibly effective at surfacing unspoken truths. Often, teams operating under a 'We're Fine' mentality avoid direct confrontation or honest assessment. This framework provides a structured, non-threatening way to initiate that critical dialogue.

First, it shifts the focus from blame to observation. Instead of asking 'What's wrong?', which can trigger defensive responses, you ask 'What's Not Working?'. This invites team members to share observations about processes, communication, or outcomes without feeling like they are personally attacking someone. Similarly, 'What's Working?' acknowledges positive aspects, creating balance and making the conversation feel less critical. When team members are encouraged to 'Craft feedback and questions by reflecting on first-hand observations, identifying 'What's Working' and 'What's Not Working',' it creates a safe space for genuine insights.

In a 'We're Fine' environment, 'What's Not Working?' often brings to light subtle inefficiencies, communication breakdowns, or unmet expectations that were previously swept under the rug. These might be things everyone senses but no one dares to articulate. By providing a neutral platform, individuals can voice these issues, which are often the true root causes of the 'We're Fine' facade. The contrast with 'What's Working' also helps maintain perspective, ensuring that teams don't get bogged down in negativity but instead focus on actionable insights to improve.